Privacy Policy eybet – How We Protect Your Personal Information

1 Introduction And Scope Of This Policy

Eybet (operating at eybet.onl) takes user privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide to us when using our platform.

This policy applies to all users who register an account, visit our website, or interact with any service offered by eybet. By using our platform, you agree to the practices described in this document.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any material changes will be communicated to you via email or in-platform notification at least 7 days before they take effect.

2 Information We Collect

Eybet collects personal information from you through various means when you use our platform. The following are the types of information we may collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and the username you chose when creating your account.
• KYC verification documents: Copies of your identity card or passport, proof of address, and other documents required for the identity verification process.
• Financial information: Bank account or e-wallet details used for deposits and withdrawals. Credit or debit card numbers are not stored directly by eybet.
• Communications: Any messages, complaints, or enquiries you submit to our support team.

2.2 Information Collected Automatically

• Log data: IP address, web browser type, operating system, and access time.
• Activity data: Wagering records, games played, deposits, withdrawals, and platform usage patterns.
• Device data: Device identifiers, phone model, and related system information.
• Cookie data: Information collected through cookies and similar tracking technologies to improve the user experience.

Data Type	Resources	Primary Purpose
Identity Information	Registration / KYC	Account verification, legal compliance
Financial Information	Deposit / Withdrawal	Transaction processing, fraud prevention
Activity Data	Platform usage	Service improvement, analytics
Location Data	IP Address / GPS	Account security, geographical compliance
Communications	Customer support	Troubleshooting, service improvement

3 How We Use Your Information

The personal information we collect is used for the following lawful purposes:

• Account management: To create, verify, and securely manage your eybet account.
• Transaction processing: To process deposits, withdrawals, and all financial activities related to your account.
• Legal compliance: To fulfil obligations under Malaysian law, including the PDPA, anti-money laundering (AML) legislation, and KYC requirements.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, or any unlawful activity.
• Platform improvement: To analyse usage patterns and improve the features and user experience of the eybet platform.
• Service communications: To send important notifications related to your account, security, and service updates.
• Responsible wagering: To identify and assist players who may be showing signs of problem gambling.

4 Information Sharing

Eybet does not sell, rent, or trade your personal information to any third party for marketing purposes. Information sharing only occurs in the following limited situations:

4.1 Permitted Sharing

• Payment service providers: Required transaction information is shared with approved payment processors and financial institutions to enable your deposits and withdrawals to be processed securely.
• Technology service providers: Cloud infrastructure and security providers that help us operate and protect the eybet platform. All providers are subject to strict data protection agreements.
• Regulatory body: Information required by Malaysian authorities or legitimate regulatory bodies in the course of carrying out their duties under the law.
• Law enforcement: If required by a court order or a lawful request from a law enforcement agency.

4.2 Sharing That Will Not Occur

• Eybet will not sell your personal data to advertisers or data brokers.
• Your information will not be shared with companies within the same group for cross-marketing purposes without your consent.
• Eybet will not disclose your account details or financial records to unrelated third parties.

5 Security and Data Protection

The security of your personal data is eybet's top priority. We continually invest in industry-standard security infrastructure to ensure your information is always protected.

• 256-bit SSL encryption: All data transmitted between your device and eybet's servers is protected with industry-standard SSL encryption.
• Encryption of data at rest: Sensitive data stored in our databases is also encrypted for layered protection.
• Access control: Only authorised staff have access to players' personal data, and all access is logged in detail.
• Real-time threat monitoring: Our automated monitoring system detects and responds to any unauthorised access attempts or suspicious activity 24 hours a day.
• Periodic security audits: The eybet infrastructure undergoes independent security audits on a regular basis to ensure effective and up-to-date protection.
• Data backup: Data is securely and regularly backed up to prevent data loss from unforeseen events.

6 Cookies and Tracking Technologies

Eybet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference cookies: Saves your preferred settings such as language and display preferences for a more personalised experience.
• Analytics cookies: Helps us understand how players use the platform so we can continue to improve it.
• Security cookies: Helps identify and prevent fraudulent activity and unauthorised login attempts.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the eybet platform.

7 Cross-Border Data Transfers

In the course of its operations, eybet may transfer your personal data to service providers operating outside Malaysia. In all cases, such transfers are only carried out when:

• The destination country or region has a level of data protection equivalent to or higher than Malaysia.
• Adequate data processing agreements are in place that require recipients to comply with the security standards set by eybet.
• Such transfers are necessary for legitimate purposes such as international payment processing or cloud infrastructure support.

8 Data Retention Period

Eybet retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law.

• Active account data: Retained for the duration your account is active and for a minimum of 7 years after account closure, in accordance with Malaysia's financial legal requirements.
• Transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Log and analytics data: Stored in anonymised form after 2 years for long-term analytics purposes.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with eybet's standard procedures.

9 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request the correction of any personal data that is inaccurate or incomplete.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where data processing relies on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our privacy team by email at [email protected]. We will respond within 30 business days.

10 Children's Privacy

Eybet services are intended solely for individuals aged 18 and above. eybet does not knowingly collect or process personal data from anyone under the age of 18.

If we become aware that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who discover that their child has registered on eybet are required to contact us promptly.

11 Privacy Policy Amendments

Eybet reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes through:

• Email notification to the address registered with your account.
• A prominent notice on the eybet website homepage.
• In-app or in-platform notification the first time you log in after the changes take effect.

It is your responsibility to review this Privacy Policy periodically. The "Updated" date at the top of this document will indicate when it was last modified.

12 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or eybet's handling of your personal data, please contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the eybet platform

We are committed to responding to all privacy-related enquiries within 30 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.